These general conditions of sale apply to all sales concluded on the website www.shop.fendress.fr subject to the special conditions indicated in the presentation of the products.
ARTICLE 1: Mandatory information
The website www.shop.fendress.fr is a service of:
Zone Industrielle de L’argile, Lot 46
06370 Mouans-Sartoux, France
Number RCS: 483 129 862 R.C.S Cannes
Individual tax identification / VAT number: FR 78483129862
Email address: firstname.lastname@example.org
Phone: +33 (0) 4 93 47 06 77
ARTICLE 2: Essential characteristics of products and services sold
The website www.shop.fendress.fr sells: typical articles supplies and various nautical equipment for consumers.
The customer declares to have taken note and to have accepted the general conditions of sale prior to the placing of his order. The validation of this order is therefore valid for acceptance of the general conditions of sale.
ARTICLE 3: Price
The prices of our products are indicated in euros, all taxes included (TTC).
For all products shipped outside overseas collectivities or the European Union, the invoice template required is provided by the company. The customer is responsible for the payment of any customs duties or other taxes that may be chargeable in his country.
Delivery charges are not included in the price. The order form indicates the amount of the possible delivery costs before any order is placed.
ARTICLE 4: Period of availability of products
The available products appear on our website with the word "available". In order to best meet the expectations of our customers, the availability of our products is regularly updated on our website.
If you have ordered a product that is not available after your order has been validated, you will be informed immediately. If the new deadline is not convenient, we will cancel your order. If the amount had already been debited, you will be refunded immediately.
ARTICLE 5: Order
You can order our products directly on our website or by phone on +33 (0) 4 93 47 06 77 from Monday to Friday from 9am to 12pm and from 2pm to 5pm. Except holidays.
To place an order on our site, choose your items and add them to cart. Validate the contents of your shopping cart. If you already have a customer account on our site, please log in.
If you do not have a customer account on our site, please create one.
Check the box "delivery" to validate it. Choose a delivery method. Check the "payment" box to honor your online order. Choose your payment method and check the box "Acceptance of GTC".
Validate your payment. You will receive an e-mail confirmation of your order on the e-mail address you indicated when creating your customer account.
Check the details and the total amount of your order. Correct any errors before acceptance. The transfer of ownership of the product will take place only at the complete payment of your order.
ARTICLE 6: Delivery
We carry out the delivery of our products in mainland France including in Corsica and in the DOM-TOM but also abroad. Delivery takes place at the address indicated by the buyer.
We offer only one type of delivery, namely our carrier Chronopost, in the amount of 8 € per order for France, 18 euros in the European Union and 35 euros for the rest of the world. From 100 euros of order, the shipping costs are offered.
Delivery times are given as an indication. They may change due to various factors such as carrier availability, order processing and other external factors (transport system instability, etc.).
ARTICLE 8: Methods of payment
Several methods of payment are accepted. As a customer, you can pay by credit card or PayPal.
We accept payments by credit card (Visa, MasterCard, etc.). When you pay online, enter your credit card number, expiry date and the 3 numbers on the back of your card. Online payment is secure, thanks to our partner Mercanet.
ARTICLE 9: Right to retract
In accordance with article L121-20 of the Consumer Code, you have a right to retract to exercise within seven working days of receipt of the article. You do not have to justify reasons or pay penalties, other than return costs; This right does not apply for the products realized according to your specific indications and for the personalized products.
Re-issue the product within the time period mentioned above. Within the same period, inform us of the exercise of your right by e-mail to the following address: email@example.com The goods must be returned to the following address, the expenses of return being at your charge: IXEL MARINE - ZI of the Argile, Lot 46 - 06370 Mouans-Sartoux, France.
In order to return our returned product to market again, you agree to return it in its original packaging and in perfect condition. The packaging may be opened but the article must not have been used.
ARTICLE 10: Guarantee and right of return of the product (hidden defect or defect)
You benefit from the legal guarantee of conformity and therefore an application of article L211-4 of the Consumer Code which states that:
"The seller is obliged to deliver goods in conformity with the contract and is liable for defects of conformity."
"He shall also be liable for defects in conformity resulting from the packaging, installation instructions or installation where this has been charged to him by the contract or has been carried out under his responsibility. "
The warranty is valid for our defective products, even in the absence of contractual warranty.
A defect of conformity must be declared to the company within 7 days after receipt of the product, and you must prove the defect of our product.
In the event of a lack of conformity on our part, we undertake to replace the product or realize a credit / reimbursement.
In case of default in the performance of our obligation or in the event of a major defect, we undertake to reimburse you the whole price paid or a part of the price if you want to keep the product.
ARTICLE 11: Conditions and repayment terms
The reimboursement of the products is integral. It is done by bank transfer / PayPal / check, etc. As soon as possible and at the latest within 30 days from the date of exercise of the right to retract.
ARTICLE 12: Consumer Claims
Any complaint from the consumer must be addressed by e-mail to the address mentioned : firstname.lastname@example.org or by paper to the address of the company.
ARTICLE 13: Intellectual Property
All comments, images, illustrations of our site are exclusively reserved to us. As regards intellectual property and copyright, any use is prohibited except for private use.
Without prior authorization, any reproduction of our site, whether partial or total, is strictly forbidden.
ARTICLE 14: Liability
In accordance with article 1147 of the Civil Code, we undertake our contractual liability as a right to you in case of non-performance or bad-performance of the contract concluded.
However, our contractual liability can not be engaged in the situations mentioned below: case of force majeure; A foreign fact which can not be attributed to us; Etc.
The photographs / illustrations / images of our site have no contractual value. They can not, therefore, engage our responsibility.
The limit of the company's liability is limited to the amount of the sale.
ARTICLE 15: Personal data
Certain information relating to the customer will be transmitted to the seller (namely the name, first name, address, postal code and telephone number) in order to allow the processing and delivery of the ordered products.
The commercial offers of the site will be sent to the customer by mail / telephone / post if no opposition has been issued. The customer can at any time oppose free of charge to commercial offers by logging on his personal space or by mail to the address of the company.
The site ensures to the client a personal information collect and processes in accordance with the privacy with the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms.
Pursuant to sections 39 and 40 of the Act dated January 6, 1978, the customer has the right to access, rectify, delete and oppose his / her personal data. The customer exercises this right via : his personal space, a contact form, by e-mail to email@example.com or by post to the address of the company.
ARTICLE 16: Competent Jurisdiction and Applicable Law
In the event of a conflict between the consumer customer and our company, the applicable law is French law.